My company's business mission statement is to provide the
best quality snack items that the public will enjoy no matter what the age. One
of the important questions of having a mission statement is found in the text,
which follows as, "The foundation of any marketing plan is the firm's
mission statement, which answers the question “What business are we in?” (MKTG
Pg 21). The business I am in is the snacks and food item business, but it is
also the business of creating fun and unique products. One thing a business should try not to fall
into the eyes of the customer is “Marketing myopia - defining a business in
terms of goods and services rather than in terms of the benefits customers seek.”
(MKTG Pg 21). Most snack-food companies, like Frito-Lay, have this problem and
its because companies keep their statements too broad, which is a hard thing
not to do because as a company, you must try to reach as big of a demographic
as you can. Mission statements help define what a company means and offer to
their customers and without one, the general public will not connect with
them. My company states the benefits to
the customer is satisfaction through the product’s unique and fun attributes
while also being a delicious snack. Having this as my mission statement helps
with the rest of the marketing plan and is further confirmed by this quote from
the textbook, “By correctly stating the business mission in terms of the
benefits that customers seek, the foundation for the marketing plan is set.”
(MKTG Pg 22). As my company evolves and grows in terms of sales and customer
base, the plan would be to refine my business mission statement to a caliber
such as the one that Ben & Jerry’s has.
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